DWDPLATES: Privacy Policy

Last updated: October 2025

1. Who We Are

This Privacy Policy describes how DWD AUTOS LTD (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website www.dwdplates.co.uk, make a purchase, or interact with us.

Business Name: DWD AUTOS LTD
Company Type: Limited Company (Registered in England & Wales)
Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
Contact Email: co*****@**********co.uk
Phone Number: +44 7415 362021

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

We collect personal information that you provide when using our website or services. This may include:

Name, billing and shipping address, phone number, and email address
Payment details (processed securely through third-party payment providers)
Order details and purchase history
Information you provide through our contact form, WhatsApp, email, or social media
Technical information such as your IP address, browser type, and usage data (via cookies and analytics tools)

We do not store or have access to your full card payment information — this is handled securely by Stripe, PayPal, or Klarna.

3. How We Use Your Information

We process your personal data for the following purposes:

To process and fulfil your orders
To contact you about your purchase, delivery, or account
To provide customer support
To improve our website and user experience
To comply with legal, accounting, and tax obligations
With your consent, to send marketing or promotional messages

We process personal data under the following lawful bases:

Contract: to fulfil and manage your orders
Legal obligation: for tax and business record keeping
Legitimate interest: to improve our services and protect against fraud
Consent: for marketing and cookie-based tracking (where applicable)

4. Cookies and Analytics

Our website uses cookies to improve your browsing experience and track website usage.

Cookies help us:

Remember your preferences
Analyse website traffic (via Google Analytics)
Improve performance and functionality

You can manage or disable cookies via your browser settings.
You will also see a cookie consent banner when visiting our website, allowing you to choose your preferences.

5. Marketing Communications

We may use your contact information to send updates, offers, or promotions via email or SMS, but only if you’ve provided explicit consent (opt-in).

You can unsubscribe from marketing messages at any time by clicking “unsubscribe” in any email or contacting us directly.

We use Mailchimp to manage our email marketing; your data may be transferred outside the UK in compliance with UK GDPR safeguards.

6. Sharing Your Data

We share personal data only where necessary to provide our services. This may include:

Payment processors: Stripe, PayPal, Klarna
Delivery providers: Evri, Royal Mail
Website hosting and analytics: Hostinger, Google Analytics
Email marketing provider: Mailchimp

Each of these partners is required to comply with UK GDPR standards and maintain appropriate data protection measures.

We do not sell, rent, or trade your personal information.

7. Data Retention

We retain customer order information permanently for business, accounting, and tax record purposes unless you request its deletion (where legally permitted).
Other data, such as contact form submissions or marketing preferences, may be stored as long as necessary to fulfil their purpose.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access the information we hold about you
The right to correct inaccuracies
The right to request deletion (where legally applicable)
The right to restrict or object to processing
The right to data portability
The right to withdraw consent (for marketing)

To exercise any of these rights, contact us at co*****@**********co.uk

If you are not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Data Security

We use secure hosting, encryption, and restricted access to protect your personal information.
Payment details are handled by PCI-compliant processors (Stripe, PayPal, Klarna) and are never stored on our servers.

10. Links to Other Websites

Our website may contain links to external sites (e.g., social media).
We are not responsible for the privacy practices or content of those third-party sites.
We recommend reading their privacy policies when leaving our website.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.
The latest version will always be available at www.dwdplates.co.uk/privacy-policy.